Shipping policy

Last updated: 13 October 2026

1. Where we deliver

We deliver anywhere in South Africa. We do not currently deliver outside South Africa.

2. Delivery costs

We currently offer free delivery on every order in South Africa. If that ever changes, any delivery cost will be shown at checkout before you pay.

3. Dispatch and delivery times

We usually dispatch orders within two business days. Once your order has been dispatched, delivery usually takes two to five business days, and can take longer to outlying areas. We do not dispatch on weekends or public holidays.

These times are estimates, not guarantees. If your order is going to be late, we will let you know. If it is significantly delayed and you no longer want it, contact us and we will refund you in full.

4. Tracking

When your order is dispatched, we will email you a tracking number and link. If you have not received it, please check your spam folder or contact us.

5. Delivery details

Please give us a complete street address and a contactable phone number, which our courier needs to deliver your order. We cannot deliver to a PO Box.

If your parcel cannot be delivered, or is returned to us because the address was incorrect or incomplete, we will contact you to arrange redelivery. We will cover the cost of one redelivery. Any further attempts may be charged.

6. Lost or damaged parcels

Your parcel is our responsibility until it is delivered. If it is lost in transit, or arrives damaged, contact us and we will send a replacement or refund you in full. You do not need to take it up with the courier.

7. Contact us

For any question about a delivery, email hello@apollos.co.za with your order number. We reply within one business day.