Refund policy
Last updated: 13 October 2026
If something is not right, contact us. You can return an item for any reason within 30 days of delivery, and you have six months if it is faulty.
1. Cancelling within seven days
Under section 44 of the Electronic Communications and Transactions Act, you may cancel your order within seven days of receiving it, for any reason and without penalty. You pay only the direct cost of returning the goods to us, and we refund everything you paid within 30 days of your cancellation.
2. Returns within 30 days
In addition to your legal rights, we accept returns for any reason within 30 days of delivery. The item must be unworn beyond trying it on, undamaged and returned with its original packaging. You pay the return delivery cost.
This does not affect your seven day right in section 1 or your rights for faulty goods in section 3.
3. Faulty items
Under section 56 of the Consumer Protection Act, if an item is defective, unsafe, not of good quality or not fit for its ordinary purpose, you may return it within six months of delivery. You choose whether we repair it, replace it or refund you. We cover the cost of returning a faulty item.
4. What is not a fault
- Normal wear and tear, including scratches and marks from everyday wear.
- Damage caused by accidents, misuse or improper care.
- Damage caused by contact with chemicals such as chlorine, perfume or cleaning products.
5. How to return an item
Email hello@apollos.co.za with your order number and the reason for your return. We will reply within one business day with instructions. Please do not send an item back before you have heard from us. For a faulty item, we will arrange the collection.
We do not offer direct exchanges. If you would like something different, return the item for a refund and place a new order.
6. Refunds
We refund to the original payment method. We process your refund once we have received and checked the returned item, and in any event within 30 days. Your bank may take a few further business days to show it.
If you cancel within seven days under section 1, we also refund any delivery charge you paid.
7. Lost or damaged parcels
If your parcel is lost or arrives damaged, please see our Shipping Policy. We will replace it or refund you in full.
8. Contact us
Apollos Trading Co (Pty) Ltd, 1F, 173 Oxford Rd, Rosebank, Johannesburg, 2196. Email: hello@apollos.co.za